This Privacy Policy explains how Cleaners Balham collects, uses, stores and protects personal data about customers and prospective customers. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaners Balham customers and prospective customers in our service area.
By using our cleaning services or contacting us to request information or a quotation, you acknowledge that you have read and understood this Privacy Policy.
For the purposes of data protection law, Cleaners Balham is the data controller in relation to the personal data that we collect and process about you as a customer or prospective customer. As data controller we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable law.
We may collect and process the following categories of personal data about you when you use our services, visit our website, or communicate with us:
Identification and contact details, such as your name, title, and preferred contact methods.
Address and location details, including your home or business address where the cleaning service will be provided.
Booking and service details, such as information about the type of cleaning services you require, dates and times of appointments, access instructions for the property, specific cleaning preferences, and related notes necessary to deliver our services.
Billing and payment information, such as information required to process payments and keep appropriate accounting records. We do not store full card details when you pay via third party payment providers.
Communications data, including the content of emails, online enquiries, or other communications you send to us, and any feedback or complaints you provide.
Technical and usage information, which may include information about how you interact with our website, such as pages visited, time spent on the site, and basic device or browser information, where this is collected through cookies or similar technologies.
You are not obliged to provide us with personal data, but we may not be able to provide you with our services if we do not have the information we need to perform a contract or to respond to your enquiries.
We only process your personal data where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Contractual necessity: We process your personal data when it is necessary to enter into and perform a contract with you. This includes arranging and delivering cleaning services, managing bookings, communicating with you about appointments, and handling payments.
Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, and your interests and fundamental rights do not override those interests. This can include managing our relationship with you, improving our services, maintaining security and safety, addressing queries and complaints, and keeping basic records for business administration.
Legal obligation: We may process your personal data where we are required to do so under applicable law, such as maintaining financial and tax records, responding to lawful requests from public authorities, and complying with health and safety requirements.
Consent: On some occasions we may rely on your consent to process your personal data, for example for certain forms of direct marketing where required by law or for optional cookies and similar technologies. Where we rely on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We use the personal data we collect for the following purposes:
To provide and manage cleaning services, including processing bookings, confirming appointments, dispatching cleaners, and communicating with you about any changes or issues.
To respond to your enquiries and customer support requests, whether they relate to pricing, availability, service details, or complaints.
To process payments, issue invoices and receipts, and maintain accurate accounting records.
To manage our relationship with you, including sending necessary service messages, updates about your booking, and important information about changes to our terms or policies.
To maintain safety and security, including managing access instructions for your property and documenting relevant details about the work environment.
To improve our services, internal processes and customer experience, including through the use of anonymised or aggregated information where possible.
To comply with our legal obligations and to establish, exercise or defend legal claims.
We do not sell your personal data. However, we may share your personal data with trusted third parties when necessary for the purposes described above, and only where we have a lawful basis to do so.
Service providers and processors: We may share your data with companies that provide services on our behalf, such as payment processing providers, IT and hosting providers, customer relationship management systems, and accountants. These organisations act as data processors and are only allowed to process your personal data in accordance with our instructions and applicable data protection laws.
Cleaning personnel and contractors: Where necessary to fulfil your booking, we may share relevant details such as your name, service address, contact details, and job requirements with cleaners and contractors engaged by Cleaners Balham to deliver the services.
Professional advisers and authorities: We may share information with professional advisers, such as lawyers or accountants, and with public authorities, regulators or law enforcement agencies where we are legally required to do so or where it is necessary to protect our rights or the rights of others.
In all cases, we only share the minimum amount of personal data necessary for the relevant purpose and take steps to ensure that your data remains protected.
Where we use service providers or systems located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that may not provide the same level of data protection as in the UK. In such cases, we take appropriate safeguards, such as using standard contractual clauses or ensuring that an adequacy decision is in place, to ensure that your personal data remains protected in line with data protection law.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting requirements.
Customer and booking records are typically kept for a period that allows us to manage our relationship with you, deal with any complaints or disputes, and comply with tax and accounting obligations. After the relevant retention period has expired, your personal data will either be securely deleted or irreversibly anonymised so that it can no longer be linked to you.
The exact retention periods may vary depending on the type of data and the context in which it is processed, taking into account the amount, nature and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure.
Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain conditions and legal exceptions, but in general they include the following:
Right of access: You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of that data together with certain information about how it is used.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may request that we delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn your consent.
Right to restriction: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or assess an objection you have raised.
Right to object: You may object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: In certain situations, you may request that we provide your personal data in a structured, commonly used and machine readable format and transfer it to another controller where this is technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time.
If you wish to exercise any of these rights, we may need to ask you for additional information to confirm your identity and ensure that your request relates to your own personal data.
We take appropriate technical and organisational measures to protect the personal data we hold from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your personal data.
While we take reasonable steps to protect your personal data, no transmission of information over the internet or method of electronic storage is completely secure. You are responsible for taking reasonable steps to keep your own information secure when communicating with us.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any changes will take effect when the updated version is published. Your continued use of our services after any changes have been made will signify your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact Cleaners Balham using the contact details provided on our website or other service materials.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.
If you are looking for the best cleaners Balham, you are in the right place. We deliver professional cleaners services at prices cut in half.
Price List
| Carpet Cleaning | from£ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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