Cleaners Balham Health and Safety Policy
Cleaners Balham is committed to providing professional cleaning services in a way that protects the health, safety and welfare of our clients, employees, contractors and members of the public. This policy sets out the principles and arrangements that guide our work across all residential and commercial cleaning appointments in Balham and the surrounding area.
Our Commitment to Health and Safety
We recognise our responsibilities under relevant health and safety legislation and applicable regulations. We aim to prevent injury and ill health by identifying hazards, assessing risks and implementing effective control measures. Health and safety considerations are embedded in our planning, supervision and delivery of all cleaning services.
Management is responsible for ensuring that sufficient resources, information, training and supervision are provided so that work can be carried out safely. Every cleaner is expected to take reasonable care of their own safety and that of others who may be affected by their actions.
Responsibilities
Senior management has overall responsibility for reviewing and maintaining this policy, developing safe systems of work and ensuring compliance with legislation. Supervisors and coordinators are responsible for communicating procedures to cleaners, monitoring performance, reporting concerns and supporting a culture of continuous improvement.
All cleaners, whether employed or contracted, must cooperate with health and safety arrangements, follow training and instructions, use equipment and cleaning products correctly, report hazards, near misses and accidents, and refrain from any activity that could compromise safety.
Risk Assessment and Safe Working Practices
We conduct risk assessments for our typical cleaning tasks and update them when services, equipment or products change. Where required, site specific assessments are carried out before work begins, taking account of the type of premises, occupants, access arrangements and any special requirements.
From these assessments, we develop and implement safe working practices for activities such as general domestic cleaning, deep cleaning, office cleaning, end of tenancy cleaning and other specialist tasks. These safe systems are communicated through training, written procedures and ongoing supervision.
Chemicals and Cleaning Products
The safe use, storage and disposal of cleaning products is a core part of our health and safety approach. We select products that are appropriate for professional cleaning while seeking to minimise potential harm to people and the environment where reasonably practicable.
Safety information is obtained from product manufacturers and used to guide our procedures. Cleaners are trained to dilute products correctly where applicable, avoid mixing incompatible substances, ventilate areas when necessary, wear recommended protective equipment and keep products out of reach of children and pets at all times.
Personal Protective Equipment
Personal protective equipment is provided or specified according to the task being carried out and the risks involved. This may include gloves, masks, eye protection, aprons or other items. Cleaners are required to use the specified equipment correctly, to keep it in good condition and to request replacements if items become damaged or unsuitable.
PPE is regarded as a last line of defence and does not replace the need for safe systems of work, correct product handling and good housekeeping practices.
Safe Use of Equipment
All cleaning equipment used by Cleaners Balham, such as vacuum cleaners, carpet machines, mops, buckets, steam cleaners and other tools, must be suitable for its intended purpose and maintained in good working order. Equipment is inspected regularly and removed from service if any defect is identified.
Cleaners are trained in the correct and safe operation of each item of equipment that they use. Leads and cables are routed to avoid trip hazards, machines are used only in dry conditions where appropriate, and equipment is never left unattended in a way that could pose a risk to clients, visitors, children or pets.
Infection Control and Hygiene
We apply strict hygiene standards to help control the spread of infection. Colour coded cloths and equipment are used where appropriate to reduce cross contamination between kitchens, bathrooms and other areas. Cleaners are instructed to wash or sanitise hands regularly, particularly after using cleaning chemicals, handling waste or visiting the toilet.
Where there are known or suspected infections, we take additional precautions such as enhanced PPE, increased disinfection of contact surfaces and safe handling of waste. We follow public health guidance relevant to cleaning operations and encourage clients to advise us of any specific concerns before the visit.
Manual Handling and Working Conditions
Manual handling risks are considered for tasks such as moving furniture, lifting equipment, carrying supplies and working at low levels. Cleaners are trained in safe lifting techniques and encouraged to avoid unnecessary or excessive lifting. Where possible, lighter equipment and smaller containers are used and heavy items are not moved without appropriate assistance.
Cleaners are encouraged to work at a sensible pace, take short breaks when needed and use safe postures while cleaning floors, skirting boards, bathrooms and high surfaces. Steps and access equipment, where used, must be stable and in good condition, and cleaners must avoid overreaching or standing on unsuitable objects such as chairs or boxes.
Accidents, Incidents and Near Misses
All accidents, incidents, near misses and cases of work related ill health must be reported promptly so that appropriate action can be taken. We record incidents, investigate underlying causes where necessary and implement corrective measures to prevent recurrence.
First aid arrangements are considered for each assignment based on the type of premises and work being undertaken. Cleaners are expected to know how to obtain assistance quickly in the event of an emergency or injury.
Client Premises and Safeguarding
Respect for client premises is a key part of our health and safety policy. Cleaners must take care to protect fixtures, fittings and personal belongings, use only agreed areas for storing equipment and products, and leave the property secure on completion of the work.
When working in occupied homes or workplaces, cleaners must be alert to any risks associated with vulnerable persons, children, pets and other visitors. Doors and gates should be kept secure where appropriate, and any concerns relating to safety or safeguarding should be reported immediately to management.
Training, Communication and Review
We provide induction and ongoing training covering key health and safety topics, including safe use of chemicals, equipment operation, infection control, manual handling, incident reporting and client specific requirements. Training needs are reviewed regularly and updated when new products, equipment or procedures are introduced.
This health and safety policy is communicated to all cleaners and is available to clients on request. It is reviewed periodically and whenever there are significant changes in our operations, services or legal requirements. Feedback from cleaners and clients is welcomed and is used to support continual improvement in our standards.